What is fine
Price monitoring, ad verification, market research, brand protection, search-engine crawling, accessibility auditing, security research on your own properties, dataset collection where licensing allows, automated workflows that interact with your own accounts or accounts authorized to you, AI agents acting on behalf of a logged-in user with consent.
What is not
Account takeover, credential stuffing, payment fraud, generating fake engagement metrics, evading rate limits to abuse a service, scraping personal data for unsolicited contact, scraping content for copyright laundering, DDoS, anything covered by sanctions or export controls in your or our jurisdiction, anything targeting children's services, anything explicitly forbidden by a target site's terms when you have no other legal basis.
Grey zones
Some uses live in genuinely contested territory: scraping at scale where a site's TOS forbids it but courts have held the data is public, secondary-market ticketing automation, sneaker-release automation. Whether we support these depends on jurisdiction and the specific case. Ask before you build a business on it. We answer honestly.
Abuse reports
If you believe a Takion customer is doing something on the 'No' list, email [email protected] with: the apparent target, what you observed, when, and how you can be reached. We investigate within two business days. Confirmed abuse triggers immediate suspension. We respond to law enforcement requests under the standard process detailed in our DPA.
If you cross the line
First confirmed violation: account suspended, conversation. Second: account terminated, retention only of records we are legally required to keep. Activity that endangers people or constitutes a crime in our jurisdiction: immediate termination and, where appropriate, a report to authorities. We do not run a 'three strikes' clock for serious incidents.